Latest from the ATTA
- Industry Voices: Antje von Dewitz, Visionary Leader of VAUDE, Sets the Bar for Sustainability Among Outdoor Brands
- LifeStraw’s Humanitarian Mission Drove it to Become a Leading Water Filtration Company
- Leadership Voices: Ana Ines Figueroa and Jorge Moller Offer Insight Into the Latin American Adventure Market
Taking a cautious but determined approach to recent tragic events in Brussels, one leading adventure travel tour operator is pro-actively addressing current and future Europe-bound clients’ concerns about traveling during uncertain times. Aware that travelers may be uneasy at this time to plan European Travels, Austin Adventures wants to alleviate any worry about having to cancel once booked. The company has announced that it is relaxing its trip cancellation policy to allow for a “no questions asked” full refund up to 14 days prior to departure.
This new policy applies to the ground portion of all of Austin Adventures’ multisport, cycling, hiking and cultural adventures for both adults and families in Europe. Countries visited by Austin Adventures include Austria, Croatia, France, Germany, Holland, Italy, Macedonia, Scotland, Slovenia and Spain. The standard policy is a 90 day cutoff for full refund (less a small handling fee) due to cancellation.
“Our guests’ safety, enjoyment and wellbeing are our top priorities,” explains Dan Austin, founder and president of Austin Adventures (http://www.austinadventures.com/). “That’s why we have increased our vigilance and communications on the ground in Europe and have decided to address booking concerns with a relaxed cancellation policy. While we encourage travelers to consider Europe as a destination, we don’t want to add any additional stress to the equation.”
In Europe, program director Ron van Dijk is utilizing his lifetime of local connections and resources to monitor and stay on top of any safety concerns. “Our hearts go out to all those impacted by the terrorist events in Brussels. But if we stop traveling, change our day to day activities, or avoid Europe all together, in essence we’ve given them the victory they seek.”
Austin and van Dijk point to a recent article by Katia Hetter for CNN entitled “Travel Advisories: What does ‘exercise vigilance’ mean?” as helpful in understanding the true risks and what can be done to stay informed and secure when abroad. See: http://www.cnn.com/2016/03/24/travel/travel-advisory-exercise-vigilance-feat/index.html.
Along with revised booking policies, the Austin Adventures team of trip planners and consultants also can help explain available travel insurance options, coverages and limitations. They also advise U.S. citizens to register with the U.S. State Department’s Smart Traveler Enrollment Program (STEP), so they can be kept abreast of travel alerts and warnings. See: https://step.state.gov/step/
Contributing members are responsible for the accuracy of content contributed to the Member News section of AdventureTravelNews.