U.K. Adventure tour operator Kumuka, which has been in the industry since 1983, has ceased trading, leaving customers booked past July 22 in limbo. The company offered over 600 trips globally. According to an article on TNT Magazine, the company released a statement saying, "Passengers travelling after this will need to contact the Travel Compensation Fund and their agent will need to make alternative travel arrangements."
Distressed customers have taken to social media and calling local representatives about whether or not they will be refunded. Various competitive operators have begun offering discounts to the beleaguered consumers, including Tucan Travel and Intrepid Travel.
Another article, in Travelmole, quoted Intrepid managing director Geoff Manchester:
It is sad to see the closure of a company that we have long respected as a collaborator in building the adventure travel sector. We understand that this is a distressing time for Kumuka staff and our thoughts are with them. It is also distressing for travellers who have paid for airfares and got time off work to take a dream trip. We hope that we can help them to still enjoy an amazing adventure.
For more information, read:
Adventure tour operator collapses on Travelmole
and
Travel adventure firm Kumuka placed into administration on TNT Magazine