Ability Adventures, a pioneer in accessible tourism in New Zealand, has partnered with
Odyssey, a tour management platform that specialises in the operational complexities of
multi-day adventure travel.
Ability Adventures is renowned for crafting bespoke itineraries that cater to travellers with
physical, sensory, cognitive, and invisible disabilities. The flexibility to tailor travel experiences is
at the heart of their service. With Odyssey, they will be able to fine-tune trips with an unmatched
level of detail, using Odyssey’s bespoke itinerary creation to accommodate specific accessibility
needs while enhancing communication and operational coordination.
Owner Sandie Grant has witnessed the joy her customers experience being able to fully
immerse themselves in a care-free holiday, tailored to their specific requirements.
Recently customers enthused, “We have just come back from a 21-day self-drive tour around
New Zealand perfectly organized by Ability Adventures. We got married two months ago and
being two wheelchair users we chose this tour operator to organize our honeymoon. We wanted
to visit the country by ourselves and Ability Adventures organised for us a wonderful self-drive
tour caring about every aspect: from renting a car with hand controls to booking wheelchair
accessible accommodation and activities. All was fantastic.”
Sandie’s background as an Occupational Therapist has equipped her with a profound
understanding of the accessibility challenges faced by individuals in a world designed primarily
for the able-bodied. This insight drives her commitment to enhancing holiday access for all,
fueled by a passion for sharing the beauty of Aotearoa, New Zealand.
The partnership with Odyssey was sparked when Sandie received a pre-trip customer email for
a tour she had booked for herself. That tour operator uses Odyssey and its mobile app.
Impressed by the app’s design and user experience, she saw the potential to elevate Ability
Adventures’ operational efficiency.
“Odyssey will allow us to streamline the operational side of our business, allowing us to tailor
holidays for our customers’ unique needs with the perfect accommodation, excursions and
guides,” says Sandie. “The system also means that we can store and manage key business
information in one place, ensuring we have ‘one truth’ that will be live and up-to-date.“
Odyssey’s customer database, or CRM, also drives its unified communication tools. This
simplifies the coordination of customer documentation, accommodation bookings and activity
providers, ensuring the right resources are allocated at the correct time. Odyssey’s sleek mobile
app is “the icing on the cake,” offering users real-time access to itineraries and updates on the
go. The app adds another level of confidence and security with integrated SMS for reminders or
emergency communications.
By integrating Odyssey into their operations, Ability Adventures strengthens its mission to make
New Zealand a leading destination for inclusive tourism. This partnership not only enhances
customer experiences but sets a new benchmark for how accessibility-focused travel providers
can use technology to scale with integrity and empathy.
About Ability Adventures
Ability Adventures is a New Zealand premier disability travel Company specialising in inclusive
travel and accessible tourism where your specific requirements are met. They design
personalised holidays throughout New Zealand where one or more guests has a physical or
sensory impairment or simply requires a bit of extra support along the way.
Ability Adventures is a Qualmark Endorsed Visitor Service, New Zealand tourism’s official mark
of quality, with over 15 years of experience in creating memorable vacations for people of all
abilities.
About Odyssey
Odyssey is a New Zealand-based industry leader in multi-day tour management software
specialising in the operational complexities of cycling, hiking and adventure tours. Spanning tour
management, customers and suppliers it eliminates the errors caused by siloed data, and
delivers great operational efficiency. With the ability to tailor the solution to their customers’
business model, great depth in logistics management and a comprehensive suite of
communication tools, Odyssey supports tour operators in delivering the best customer
experience.